Refund Policy
Customer satisfaction is important to us. Our refund policy is designed to provide flexibility while maintaining fair use of digital tickets.
Refund Eligibility
Refunds or ticket changes may be requested within 48 hours of purchase, provided that:
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The ticket has not yet been downloaded
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The request is submitted through our support team
Once a ticket has been downloaded or accessed through the secure download link, the ticket is considered delivered and activated, and refunds may no longer be possible.
Event Changes
If an event is officially postponed or cancelled, customers will receive further instructions regarding:
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Ticket validity for new dates
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Exchange options
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Possible refunds depending on event organizer policies
Requesting a Refund
To request a refund or seat modification, please contact our support team within the eligible timeframe.